Technical Help Desk Support

2COMS Consulting Pvt. Ltd.
  • Kolkata
  • 1-5 lakh
  • 2-6 years
  • Views
  • 18 Apr 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Functional Area: Technical Support(Semi Voice)/ IT Technical Help desk Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers We are looking for a competent IT Help desk to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field


Job Posted By

Rijuta Ghosh
Senior Recruiter

About Organisation

2COMS Consulting Pvt. Ltd.