3+ years of Technical Product Management experience in a technology oriented organization.
Proven track record of successfully delivery of CTI, CRM, contact center technology products and Excellent knowledge of different software systems, CRM, CTI, BI, Contact center, Multi channel architectures and concepts.
Experience in designing end to end contact center, CTI integration and multi channel solutions
Strong in Java / C++
Expertise in analyzing, designing, testing and coding of contact center applications and backend services according to the product requirements.
Excellent working experience in any of two programming languages ( Java, Perl, Ruby, .Net)
Excellent in troubleshooting, software development processes.
Ability to understand and implement client requirements and articulate requirements.
Strong project management skills with the ability to work on and track multiple projects simultaneously.
Experience of designing and developing highly interactive reports and dashboards
Strong written and oral communication skills
Able to prioritize and execute tasks in a high-pressure environment.
At least 5 year experience in callcenter domain in a vertical preferably a contact centre environment, CTI, CRM or similar.
Conduct performance reviews of team members and identify areas of improvement
Estimate project revenue forecast and coordinate with finance / Sales team
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
understand and implement client requirements and articulate requirements.
Effectively lead Technical teams and inspire team to achieve goals with good quality.
Resource management skills and ability to handle conflicts.
Ensure standard operating procedures and project guidelines are in place
Task allocation and performance evaluation of team members
Planning, budgeting and reporting on projects
Make presentations on project status and present