The successful candidate must have good exposure on CTI development, Agent softphone .
Extensive experience on Genesys Framework 8.x and understanding of Genesys end to end Architecture.
Strong exposure on Genesys API / SDK, Gplus Adapter, Integration of Genesys solution with CRM Agent desktops
Should have knowledge on JAVA/.Net technology.
The candidate must have been involved in at least one major Genesys upgrade project for 8.x Suite. The candidate must also worked in installation & configuration of Genesys products.
Should have hands-on experience with Genesys routing Designer tool (IRD)
Should have - iWS/WDE experience/SDK knowledge.