Must have excellent communication skills with the ability to communicate effectively with technical and non-technical disciplines to convince US based customers.
Must have strong analytical, trouble shooting and problem solving skills.
Must be willing to work in Night Shift.
Should have SQL and DotNet knowledge.
Must possess ability to work in a team environment and meet deadlines.
Should be able to constantly monitor the issues, report any issues and perform checks on system to identify areas of improvement in the system.
Liaison with the customer and understand the issue criticality for the L3 support team to work on.
Should be able to work in cross-cultural team environment.
Create a good relationship with the customer for optimum output.
Ensure customer deployments are performed without any issues.