Tech Sales Process Associate

Adeeba E-Services Pvt Ltd
  • Kolkata
  • Confidential
  • 1-2 years
  • Views
  • 16 May 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Kolkata’s one of the best International Inbound BPO is looking for experienced candidates
International Inbound Technical Support Process.

Benefits :
1. Salary on 1st of every month.
2. Fixed salary ( Salary is not based on targets)
3. Incentives like Spot Incentives, Daily Incentives, Rewards and Recognition Scheme.
4. Incentives up to 20,000
5. Referral Bonus 3,000 per person referred.
6. 24 Leaves in a year, 15 calendar holiday and Birthday Leave
Job Profile:
1. Taking inbound calls and remote access to a printer, router emails etc
2. Diagnosing the issue and recommending the best plan to the customer.
3. Convincing the customer and Selling technical support plan along with relevant software.
4. Closing Tech Support pop-up calls or PPC calls of both MAC and Windows.
Candidate Profile:
1. Must Have Experience in Inbound/Outbound Tech Support or both for more than 6 months
2. Must know how to close their own calls.
3. Must have good convincing and sales skills.
4. Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, router, Email issues, Mac, iPhone, iPad.
5. Must be comfortable in Night and Morning Shift
6. Must be fluent in English
7. Must be comfortable in rotational offs
8. Must be at least class 10 passed out
9. Candidates who can take German, polish and finish calls are preferred
Candidates who are residing in Kolkata or willing to relocate in Kolkata can only apply
Candidates who have experience only in Tech Support (Inbound/ Outbound) can only apply

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About Organisation

Adeeba E-Services Pvt Ltd