Hands on experience in the role of an application middleware administrator.
Cisco UC Job Description Bachelors Degree and at least 7 years of experience in Voice Communications Systems
At least 4 years of experience in configuration and provisioning of Cisco Call Manager v7.x and above, Unity, Voice Gateways and CUSP (Cisco Unified Sip Proxy SIP PROXY), in a SIP (Session Initiation Protocol) environment At least 2 years of experience operating in a multi-site CUCM & VoIP and Legacy PBX TDM environment.
Experience in migrating Cisco Call Manager to higher version Experience of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution. Experience with a telecommunications voice and data provider Circuits (E1, T1, ISDN, etc) Experience of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools. Experience with the design, configuration, troubleshooting and monitoring of Voice VLANs and Voice protocols (ie. H.323, SIP, SCCP, MGCP, UDP, RTP). Should have worked with all types of Cisco & SIP end points Should have worked in integrating CUCM with Microsoft OCS/Lync Should have worked to integrate CUCM with XML Development kits Knowledge with Cisco CUCCX, Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence). Working knowledge of Routing & Switching will have additional weightage Certification in Cisco (CCNA Voice, CCNP Voice) will have additional weightage Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. Experience in identifying operational issues and recommending and implementing strategies to resolve problems. Experience with analyzing and reporting information in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.