Tech Lead- End User Support

Saaki and Argus
  • Chennai, Hyderabad
  • 5-15 lakh
  • 8-12 years
  • Views
  • 21 Jul 2017

  • Customer Service, Operations

  • IT/ Technology - Hardware & Networking
Job Description

Must possess strong technical and ITHD process knowledge and must have essential skill such as Communication, Presentation, Management, Interpersonal and Problem Solving skills.
Responsible for the leadership of a Support/Operations functions, communicates & translates functional/operational goals into team goals; manages implementation of policies and procedures;
Supervise and lead energetic teams comprising Call taking agents, build strong and diverse teams by actively managing talent, and supporting the performance and development of direct and indirect reports by:
1. Setting and communicating objectives and priorities and providing ongoing direction.
2. Completing all required performance documents and conducting associated performance discussions (performance agreement/objectives, mid-year review, year-end review) by required deadlines.
3. Providing ongoing performance feedback, coaching, training and development.
4. Shift Oriented

Competencies/Skill sets for this job

Problem Solving Operations Training Process Knowledge

Job Posted By

About Organisation

Saaki and Argus