Must possess strong technical and ITHD process knowledge and must have essential skill such as Communication, Presentation, Management, Interpersonal and Problem Solving skills.
Responsible for the leadership of a Support/Operations functions, communicates & translates functional/operational goals into team goals; manages implementation of policies and procedures;
Supervise and lead energetic teams comprising Call taking agents, build strong and diverse teams by actively managing talent, and supporting the performance and development of direct and indirect reports by:
1. Setting and communicating objectives and priorities and providing ongoing direction.
2. Completing all required performance documents and conducting associated performance discussions (performance agreement/objectives, mid-year review, year-end review) by required deadlines.
3. Providing ongoing performance feedback, coaching, training and development.
4. Shift Oriented