Team Manager - HR Business Partner - BPO

  • Delhi
  • Confidential
  • 8-10 years
  • Views
  • 12 Nov 2018

  • HR/ Human Resources & Admin

  • BPO/ ITES/ Call Centers
Job Description

- The HRBP will handle generalist responsibilities including on boarding of new employees, employee relations, training and development, performance & talent management, recruitment oversight, people metrics/reporting, partnering with line management on HR and business needs and special projects.
- Responsible for supporting end to end transactional support for Business HR Team (like R&R - HR Communication - Performance Management - ECMS administration, BGV, Exit process and Day to Day employee queries)
- Support & drive Risk & Statutory Compliance, Liaise with Central HR teams and cater to Audit requirements for effectively supporting HR interventions
- HR Reporting & MIS - Collating data & sharing timely, accurate & relevant reports / MIS data to leadership for their own performance, prepare and discuss HR dashboards with Business Leaders
- Assist the HRBP's in facilitation & implementation of SBU wide HR initiatives, Global HR Talent Management initiatives
- Planning and Organising - Effectively plan and deliver Induction sessions, PMD, Assessment Center orientation sessions,
- Create rigor around HR processes and cut the cycle time by efficient measures and drive the process improvements
- Communication (both written and verbal) and Interpersonal skills - Implement and execute continuous communication channels with employees like- HR Connects, Leadership Connects, Skip Connects, organise Townhalls
- Calendarize and effectively plan the roll out of various programs to help HR Business Partners to achieve goals.
- Handle interpersonal conflicts, Disciplinary issues with utmost confidentiality/ sensitivity. 

Desired Candidate Profile:

Qualification And Experience:

1. MBA in HR with 8+ Years of Experience in BPO/ITES Industry

2. Understanding of HR domain & terminologies

3. Learning ability to pick up tools and technologies related to HR assignments

4. Proficient in using MS Office including Word, Excel, PowerPoint

5. Excellent Communication Skills (Oral, Written & Presentation)

6. Attention to detail, organized, analytical & reporting skills

7. Must be able to multi-task, deal with ambiguity, work in a team environment, recognize trends and identify systematic approaches to solving problems in this fast moving, dynamic environment.

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