Participate in the recruitment of new team members as and when required;
Co-ordinate with the transport/ IT team to resolve issues related to the shift;
Implement the rewards and recognition budget;
Conduct quarterly performance appraisal for the process associate (s) and provide feedback;
Conduct process training, multiskill training and refresher training for the team members; and
Prepare periodic MI report for the client and risk and compliance team.
Has supervisory or people management responsibility, with a particular emphasis on maximising the performance of those that work for them. Is responsible for an element of business unit performance e.g. sales targets, customer service levels. Champions TCF among team ensuring it is built into all relevant objectives