Team Leader - Shared Services

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 5-6 years
  • Views
  • 27 Mar 2018

  • HR/ Human Resources & Admin

  • Recruitment/ Staffing
Job Description

We are looking for an Team leader - Shared Services somebody who comes with prior experience in client operations. Job Role: Manage a team of associates or team leaders. Involved in Customer interaction Managing various Metrics (Client SLAs, Customer satisfaction) in HR queries and transactional activities and provide the operational team with out of the box ideas pro actively raise red flags and turn around operational ideas. Handling a hierarchical structure comprising of Team Leaders & Assistant Managers Intermediate regulatory and legislative knowledge in aligned service area Intermediate knowledge of Client administrative environment and Processing flows, procedures Advanced compliance knowledge regarding organization procedures Basic understanding of System capabilities and application platform Intermediate knowledge of benefits business Intermediate Understanding of Transition Methodology

Job Posted By

Mukesh Choudhary
Senior Recruitment Associate