Team Leader

First Call H Resource P. Ltd
  • Pune
  • 10-15 lakh
  • 3-8 years
  • Views
  • 17 Jan 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

* Manage a large and diverse team of CSAs working towards pre-defined targets

* Responsible for maintaining discipline and absenteeism of team on the floor

* Responsible for staff retention within the team

* Ensure prompt and accurate service and achievement of targets

* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently

* To identify training / coaching needs of the team members and provide the same to the Manager

* To assist new members of the team by updating knowledge & bridge process gaps

* Be directly responsible towards fostering the development of team by motivating them

* To ensure team achieve productivity and quality roster adherence

* Ensure the professional and ethical conduct of team members

* Accountable for smooth flow of operations

* Coordination between Managers and Team Members

* Abide by companies and clients Information Security policies.

* Good analytical skills in English

* Time Management

* Ability to multi-task

* Ability to work well in and promote a team environment

* Excellent understanding

* Customer Service

* Quality focus


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About Organisation

First Call H Resource P. Ltd