Team Leader
  • Ahmedabad, Delhi
  • 4-6 lakh
  • 3-6 years
  • Views
  • 25 Jul 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Manage a team of around 15-20 people of Sales Agent working towards pre-defined targets.
Ensure prompt and accurate service delivery by an individual for achievement of targets/SLA & KPI.
Close co-ordination with U.S. Based HNI Clients and Team on Weekly/Monthly Basis.
Responsible for staff retention in the team and assist in recruitment, Induction, Training of New Tele-Callers for their respective team.
Ensure quality of Incoming & Outgoing calls through proper screening to maintain company standards for good customer service
Maintain accurate and detailed records of calls for improving quality to get maximum results.
Identify training / coaching needs of the team members and providing the same.
Prepare MIS and Reports for management regarding future forecast, Sales Achievement, Quality Improvising & other areas of scope.
Ability to set targets and coach/motivate team towards achieving their sales targets.
To ensure team achieve productivity and quality roster adherence.
Good Communication Skills
Minimum 4-5 Years of experience in Outbound Sales Process
Atleast 2 Years experience in Team Handling
International Sales Process Experience Mandatory

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