Team Leader - Customer Service

Quotient Consultancy
  • Mumbai
  • 5-7 lakh
  • 5-8 years
  • Views
  • 14 Jul 2017

  • Sales/ Business Development/ Account Management

  • Financial Services/ Capital Markets
Job Description

The role involves handling a team of 5 - 8 front end customer service executives
Attending customer escalations on calls/ mails/ walk-ins
Relationship Management with existing Housing Finance/ Mortgage/ Personal loan - customers
Enhancing customer experience by providing best customer experience
Ensure adherence TAT for Service Request closure
Training the team on latest offers/ system or process updates
Retention of customers
Cross sell other banking products (10%)

Job requirememnt :

Must have experience in and product knowledge of Retail asset products (HF/ LAP/ PL)
Candidate should be in a team handling role at least for a year
written & verbal communication skills
Service focused with Customer orientation

Job Posted By

Amogha .

About Organisation

Quotient Consultancy