Team Leader

2COMS Consulting Pvt. Ltd.
  • Hyderabad
  • 4-7 lakh
  • 3-5 years
  • Views
  • 12 Jun 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Preferred Experience Range 3 to 5 years of experience in Contact Centre & in Sales Environment. Experience in a Team Leading role Shift Timings Mon to Sun, 24x7 6 Days working; Rotational Shifts and Week offs Domain and Primary Requirement: Work in Sales target orientation environment Experience in managing the teams and operations in Contact Centre in a Sales operations Environment. Understanding of CC, service operational KPIs and performance reports and tools and should be able to implement the same. (Both Inbound & Outbound) Fair understanding on Quality tools and methodology Manage team of Sales and Service associates. Perform Call evaluations and provide coaching/feedback on performance to team members. Manage day to day operations functions of team management and performance delivery. Manage shrinkage & absenteeism; Attritions etc. Outlier agent support/management Good communication & Interpersonal skills Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps. Language skill in a permutations as desired from the business requirement (Hindi; English; Telugu; Tamil; Marathi; Kannada; Malayalam)

Job Posted By

Rijuta Ghosh
Senior Recruiter

About Organisation

2COMS Consulting Pvt. Ltd.