To manage a team of 25 to 30 Customer Care executives.To meet SLAs for the process.
Communicate regular client updates to Team members.
Preparing & maintaining MIS for the team.
Manage & control attrition to the minimum.Manage & control team absenteeism to the minimum.
Ensure team deliverables are met.
Handle escalationsCoordinate Operational. Admin, IT and HR issues for the team Ensure Quality checks are being conducted