Team Leader

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 3-6 lakh
  • 4-9 years
  • Views
  • 09 Oct 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

To manage a team of 25 to 30 Customer Care executives.To meet SLAs for the process.

Communicate regular client updates to Team members.

Preparing & maintaining MIS for the team.

Manage & control attrition to the minimum.Manage & control team absenteeism to the minimum.

Ensure team deliverables are met.

Handle escalationsCoordinate Operational. Admin, IT and HR issues for the team Ensure Quality checks are being conducted

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About Organisation

2COMS Consulting Pvt. Ltd.