Team Lead

Clarity Consulting
  • Pune
  • 3-4 lakh
  • 4-8 years
  • Views
  • 25 Jun 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

Role Designation Technical Process Specialist/Team Lead with "Good Communication Skills" Position Summary Executes transactions as per prescribed timelines Reviews and validates the inputs from the process executives Supports the team lead in trainings, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies of company Will support the onsite SPOC in activities as outlined Required skill set Minimum experience of 2 years with relevant experience in helpdesk/service desk/ID and access management Good analytical ability and excellent communication skills Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects Comfortable in engaging the client on discussion about current performance and improvement ideas Displays superb customer service skills and capabilities Technical Knowledge Working knowledge of Active Directory Understanding common computer hardware and technical terminology Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access) Intermediate Operating System knowledge (Apple and Windows Vista,7,8,10) Job duties and responsibilities Transition Coordination Process definition & documentation Process & SLA Compliance Customer Interaction Escalation management Knowledge Management Identify Process Re-engineering/transformational opportunities and participate in the initiatives Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc. Education and other requirement Graduate/Engineering Graduate/ B.Sc. (Computer Science) or any technical degree / diploma required. Willingness to work in rotational shifts.

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Clarity Consulting