Team Lead-Service Desk

Spectral Consultants
  • Trivandrum
  • 10-20 lakh
  • 5-9 years
  • Views
  • 26 May 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

· Take overall responsibility for incident management and request fulfillment on the Service Desk
· Performs staff scheduling to ensure Service Desk coverage during normal business hours
· Solve complex, non-routine problems and determine innovative solutions through cost/benefit Analysis
· Act as escalation point for all requests and incidents
· Train, coach and mentor Service Desk Specialists including career development.
· Knowledge in Information Security concepts aligning to ISO 27001 standards
· Must have Certifications: MCSE/CCNA/ITIL

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Spectral Consultants