Provides status updates and communicates frequently with/to end-users as well as with local,
regional and global support and management teams
Identifies, researches, and resolves technical problems. Documents, tracks and monitors the
problem to ensure a timely resolution
Develops, documents and implements standard operating procedures and customer service
Takes a lead role in local & regional projects as appropriate to evaluate existing systems and
recommend technology for upgrade and replacement.
Evaluate new technologies for potential applicability within BCG
Assist and train other IT Specialists
Perform other duties as assigned or required.
Should Focus on processes / ability to establish and drive adherence to processes
Manage stakeholder expectations and set them appropriately for smoother functioning