Team Lead

  • Gurgaon
  • Confidential
  • 3-7 years
  • Views
  • 28 May 2018

  • Customer Service

  • Internet/ ECommerce
Job Description

Shift : Rotational Process : Live Chat Process This requirement is not for any BPO. We have this role with one of the very renowned E-Commerce organization. They have a great work culture and big name in the market.  Who are we looking for? The right person for the role would be: Committed to growing and developing a culture of delivering wow experience to our users. At Our Client we love solving problems and you have to be passionate about solving. Taking ownership of the team. Supervise your teams interactions with users on various mediums and ensure that the team is primed to resolve problems at first contact. Constantly work towards improving the KPIs of the team including quality and efficiency. As a role model for your team you have to demonstrate the zeal that they will imbibe. A problem solver. You should have the ability analyze problems, the creativity to come up with solutions, which are not heavily resource dependent, and a commitment to execute ferociously. Requirements What you would need? Must have graduate degree with at least 3-4 years of work experience Excellent communication skills verbal and written Prior experience in handling a team Good analytical skills to crunch, read and draw insights from data. Proficiency in excel will be an added advantage. Prior experience in operations will be helpful A positive outlook, a get hands dirty attitude and a dollops of empathy and calmness under pressure!

Competencies/Skill sets for this job

Chat Process Problem Solving Team Leading Escalation Managment

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