Team Lead - Call Center

IDBI Federal Life Insurance Co. Ltd.
  • Mumbai
  • Confidential
  • 2-7 years
  • Views
  • 15 May 2019

  • Customer Service

  • Insurance
Job Description

WALKINS for the position of Team Lead Call Center (Off role) in IDBI Federal Life Insurance Co. Ltd. (Head Office)

I invite you to kindly visit the website:
Location: Lower Parel (Mumbai)
Salary: 3 Lpa to 4 Lpa

Leading a Team of Out Bound Tele Callers.
The Leads for calling are generated from Digital space or Promotions.
Guiding Team Members for conversion of Sales Leads into business.
Understanding the Insurance products company offers and training the team members accordingly.
Handling escalated calls & proving inputs.
Managing the Leads, Calls, Sales Ratio.
Monitoring calls and guiding Tele -Callers on maintaining Quality Parameters.
Responsible for Sales and Closure of deals/ Meeting Sales targets.
Coordinating with internal Stakeholders for knowledge on Products and market. 

Job Posted By

Jeffrey Thomas
Agency Leader