Provisioning /Assurance/ Migration/ Config/ Fault Management/ 2nd level core troubleshooting experience on Colt Voice network, equipment & customer circuits/services and management systems: DMS, EWSD, DSL and ATM network, IN, and Voice Product Services etc.
Excellent Knowledge base on tools like SMARTS, XNG, APT, OHS, Siebel.
A good understanding and proven provisioning / troubleshooting experience in some of the following: DMS, EWSD, DSL and ATM network, IN, and Voice Product Services etc
Able to demonstrate a high level of capability to provisioning & resolve incidents and enquiries, from a second level perspective, for all product groups. Configuration/ Testing of Circuits on COLT Network on various NMS of DMS, EWSD, DSL and ATM network, IN, and Voice Product Services.
Key interface with direct customer, NOC , filed technicians , 3rd level technical support , delivery teams
To ensure the Circuit is configured Alarm free state in the network.
Carry out systems checks and Circuit configuration checks in Circuit Database etc and other tools to confirm service configuration, status and presentation.