Systems Administrator

HungryBIrd Consulting Services
  • Hyderabad
  • 10-20 lakh
  • 4-9 years
  • Views
  • 27 Apr 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

- Planning of Patch management as per the Schedule.

- Plan infrastructure Changes as per the process.

- Support to raising & implementing including the Patch management CR's in the Wintel infrastructure.

- Daily BAU L2/L3 Calls Support on Windows 2008 and 2012 Server Family infrastructure.

- The setup and maintenance of new infrastructure of Windows 2010, Windows 2008 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server,

- Participation in Server Restoration Team and doing Root Cause Analysis for severity 1 & Severity 2 calls.

- Basic knowledge of virtualization

- Office365 or any cloud computing/services experience

- Windows 2008 R2 and 2012 R2 & AD Incident/Production Management

- In-depth understanding of windows architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrence.

- Planning of OS Hardening of Windows 2008 / 2012 Servers

- Planning and guidance for creating Group Policy's and implementation as per standard procedures.

- RAID Configurations and Disk management utilities tools.

- Performing Windows server 2008 R2 and 2012 disaster recovery

- Working on escalated tickets

- To co-ordinate with the appropriate teams for call resolution for high severity or escalated calls.

- Troubleshooting escalated issues to Higher Up.

- Implementing best practices

- Recovery of windows server 2008 R2 and 2012 / Hardware to consistent state

- Taking ownership of virus outbreak management

- Liaison with Customer Security Officer

- Testing of Monthly MS Fixes / Patches

- Maintenance and Upgrade of Patching Application and Reporting Systems

- Decommission server

- 3rd party vendor coordination and escalation


Documentation of best practices

Creating and updating of technical documentation

Capacity Planning

- Forecasting and recommendation for capacity like disk, memory CPU etc.

- Intermittent resource usage and optimization advice

Problem Management and RCA

- Identifying problem areas and doing trending and recommendations

- Responsible for reviewing and updating RCA document for Severity 1 & Severity 2 calls.

- Impact Analysis of Monthly MS Fixes / Patches

- Proactive monitoring of Application of Patches against security baseline

- Problem Escalation and Progress Monitoring

- Pro-active problem management

- Review of Historic Incidents to discover regularly repeating incidents

- Handling of Problems relating to historic incidents

- Problem record creation for RCA analysis of Sev1 Incidents

- Hardware and Software Vendor escalation for problem record resolution

- Trend analysis of issues and corrective actions

- Periodic Security Baseline Analysis


- Additional Cluster Change Control and Management

- Cluster failover testing

- Evaluation, Testing and Deployment of clustering software updates

- Impact analysis on possibly affected related services/infrastructure

- Should have basic knowledge of virtualization

Qualifications and Experience


- 5-8 yrs. of overall relevant experience in Windows - system administration

- Experience working in a high-availability clustered environment

- Should be expert in windows server management tools and best practices

- Ability to structure, draft and review technical documentation

- ITIL Certified (foundation or/and practitioner) or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines

- Customer relationship development and influencing skills

- Ability to work under pressure and remain decisive.

- Should be able to mentor junior member of the team.

- Should act as a role model

- Able to give technical trainings

- Ability to conceptualize problems

- Sound time management skills

- Knowledge of methodologies for developing, building and configuring a system.

- Basic understanding of SCOM server configuration

Competencies/Skill sets for this job

Cloud Scom Deployment L2/l3 Server Management Virtualization

Job Posted By

About Organisation

HungryBIrd Consulting Services