Must Have Skills: - Ability to be self-directed - 3 Yrs. - Ability to evaluate customer needs effectively and evidence of using good judgment. - 3 Yrs. - Ability to log, organize and prioritize work - 3 Yrs. - Ability to meet project deadlines. - Ability to work independently utilizing critical thinking and discretionary decision-making skill sets - 3 Yrs. - Able to work independently - 3 Yrs. - Analytical/problem solving skills - 3 Yrs. - Business Office Applications and Administrative Procedures - 3 Yrs. - Customer Service - 3 Yrs. - Excellent oral and written communication skills and advanced customer support skills - 3 Yrs. - Experience supporting a large customer base (2000+ employees) working in multiple locations - 1 Yrs. - Good organizational skills and attention to detail - 3 Yrs. - Problem solving - 3 Yrs. - Active Directory Tools - 2 Yrs. - Desktop Management (LANDesk, SCCM, etc.) - 2 Yrs. - Experience creating transforms, custom actions, and user profile settings for new or existing application packages - 2 Yrs. - Experience with compatibility testing of MSI packages including identifying and resolving conflicts with other MSI packages - 3 Yrs. - IBM compatible PCs - 5 Yrs. - Image deployment for Windows and MacIntosh - 1 Yrs. - Installation and Maintenance of PCs - 5 Yrs. - Knowledge of VMware Workstation, Microsoft VPC or similar product. - 1 Yrs. - LANDesk Support, Implementation and Administration - 1 Yrs. - Minimum 500 User and 15 Remote Sites Environment Support - 1 Yrs. - Mobile Device Management (iPad, Android smartphone) - 1 Yrs. - Remote desktop support tools (RDP, SCCM, etc.) - 3 Yrs. - Scripting Tools - Vbscript, Winbatch, DOS Batch - 3 Yrs. - Trouble shooting all hardware. - 5 Yrs. - Microsoft SCCM (Configuration Manager) - 1 Yrs. - Microsoft Windows 2008 Server - 1 Yrs. - MS Windows 7 - 3 Yrs. - Operating system administration (e.g., monitoring, process control, threads, upgrades and patching) - 5 Yrs. - OS compatibility and interoperability - 5 Yrs. - Work with vendor to resolve hardware and software problems - 1 Yrs.