System Engineer Wireless

First Call H Resource P. Ltd
  • Chennai
  • 10-11 lakh
  • 3-6 years
  • Views
  • 23 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Level 2 support as needed defined as: anything needing in person support. Level 3 support Analyze software/ hardware performance issues. Create, properly document, categorize and close interactions Appropriately Escalate interactions as needed to support partners and Vendors Partner with other groups in MAST Global Technologies to resolve multi-layer problems Knowledge on Creston and Cisco Video Conference devices Must maintain AV devices and ensure AMC are covered On call support: after hours and weekends as per rotation schedule Meet or exceed Service Level Agreements (SLA) 95% incident resolution Possess general technology knowledge, including: Windows 7 MAC OSX Audio/ Video Conferencing Infrastructure and Endpoints Networking Hardware knowledge (video conferencing endpoints, gateways, and bridges. ) Fulfills requests as it related to video conferencing and in building audio/ video needs.

Competencies/Skill sets for this job

Wireless Mac Osx Hardware

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About Organisation

First Call H Resource P. Ltd