Executes transactions as per prescribed timelines.
Act as a single point of contact for clients internal customers and provide knowledgeable service.
Record, monitor progress and provide 1st level support on Incidents and Service Requests in ticketing tool.
Requirement & Skillset:
Experience of 1 year in customer service with relevant experience in Service Desk.
Good analytical ability and excellent communication skills
Ability to identify process improvement ideas
Comfortable in engaging the client on discussion about current
performance and improvement ideas
Displays superb customer service skills and capabilities
Understanding common hardware and technical terminology.
Basic Operating System knowledge up to WIN 10
Knowledge of various mobile devices (Apple, Android, Windows)
Familiarity with RDC (Remote Desktop Connection), FIM (Forefront dentity Manager) and PS45 (used for Citrix troubleshooting)
Intermediate knowledge of troubleshooting Browsers, OS and MS Office (Outlook/Exchange) Wireless troubleshooting skills for office and home network users.
Hands-on experience with troubleshooting VPN issues.