System Analyst

Clarity Consulting
  • Pune
  • Confidential
  • 2-5 years
  • Views
  • 07 Nov 2017

  • Project/ Program Management IT, Maintenance

  • BPO/ ITES/ Call Centers
Job Description

Position Summary:
Executes transactions as per prescribed timelines.
Act as a single point of contact for clients internal customers and provide knowledgeable service.
Record, monitor progress and provide 1st level support on Incidents and Service Requests in ticketing tool.
Requirement & Skillset:
Experience of 1 year in customer service with relevant experience in Service Desk.
Good analytical ability and excellent communication skills
Ability to identify process improvement ideas
Comfortable in engaging the client on discussion about current
performance and improvement ideas
Displays superb customer service skills and capabilities

Technical Knowledge
Platform: Windows
Understanding common hardware and technical terminology.
Basic Operating System knowledge up to WIN 10
Knowledge of various mobile devices (Apple, Android, Windows)
Familiarity with RDC (Remote Desktop Connection), FIM (Forefront dentity Manager) and PS45 (used for Citrix troubleshooting)
Intermediate knowledge of troubleshooting Browsers, OS and MS Office (Outlook/Exchange) Wireless troubleshooting skills for office and home network users.
Hands-on experience with troubleshooting VPN issues.

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About Organisation

Clarity Consulting