1. Linux/C++ experience of 2-4 years. Ability to debug Linux/C++ application.
2. Extensive problem solving skills.
3. Good SQL Skills.
4. Ready to work on shift.
5. Preferred location: someone who can shift to Gurgaon.
6. Must have strong active listening skills
7. Must have excellent Customer Service skills
8. Must have ability to empathize with customers and convey confidence
9. Must have expertise working with Microsoft Excel
10. Must have strong documentation skills
In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Gainsights software product. In assessing and resolving end-user questions you will deliver world-class technical and application support to Gainsights dynamic and growing customer base.