Provided L2 support to MS IT monitoring consisting of 18000 servers and 16000 devices.
Working on change requests like add/remove servers, users to SCOM Infrastructure and user profiles respectively.
Importing and fine tuning Management Packs, setting Overrides and disabling Rules & Monitors, Creation of new rules and monitors as per customer requirements stated in change requests.
Creation of Notification subscriptions for business stakeholders, Configuring console views and scoping alerts.
Interacting with other support teams like ServerOps, SQLOps, GNOC to ensure server maintenance activities were conducted with minimal impact on infrastructure availability.
Troubleshooting break-fix incident requests pertaining to SCCM & SCOM Agent and servers issues.
Monitoring the SCOM management servers health.
Worked on Missing alert investigation.
Worked on EMC SMARTS.
Delegation of work among the team to meet the deadlines as per client requirements.