Ensure smooth running of data center, server and network systems to minimize unplanned downtime.
Ensure user systems are configured properly to maintain the high up time.
Resolve, troubleshoot and perform recovery for malfunction systems.
Ensure the computer asset allocation are properly controlled and documented.
Maintain the integrity of the enterprise backup
Perform infrastructure support tasks including daily health check, performance tuning, backup/restore, completing user requests and documenting configuration and procedures
Implement software upgrades and patches to maintain technology currency
Participates in project activities to support infrastructure or application projects
Recommends and engineers innovative solutions to improve infrastructure service operations
Provide system installation, configuration & maintenance support
Provide technical and procedural guidance on the use of computer applications like MS Office, Lotus Notes, Windows, etc
Provides subject matter expertise and consulting services, recommends designs, configurations, hardware/software products and solutions
Maintain < 3 computer virus outbreaks in the company
• Make sure all PCs have the latest program & signature files