Support/ Lead

Talent21 Management Shared Services Private Limited
  • Hyderabad
  • Confidential
  • 4-8 years
  • Views
  • 06 Mar 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

Support/Lead - RCS Terminology (4-8 yrs) Personnel performing the Services and providing the Deliverables must possess the following skill set : - Proficient in RCS terminology - SMPP and SS7 (expertise in SMS flow) - For Messaging VOIP / IMS call flows (expertise in SIP based call flows) - For Voice Scripting (perl or shell or python) knowledge to use and automate tools. - Strong communication skills with a proactive and positive approach to tasks - Solid analytical problem-solving and troubleshooting skills - High level of integrity as demonstrated personally and professionally - Proven ability to establish and develop effective teams, manage their performance - Proven ability to identify training needs and support development of programs - Proven ability to coach in one-on-one and also in a team setting - Ability to adapt quickly to changes in workflow Functional Requirements : - Strong customer support skills - Flexibility to work in shifts covering a 24x7 (Support mobile phone (at least 2 nos) - Ability to work in a high-pace dynamic environment, adapt to changing needs and evolving business processes - Ability to follow and update technical documentation - Outstanding interpersonal and communication skills, customer focused - Excellent work ethics

Job Posted By

Balbeer Singh
Sr. Consultant