4 + years experience in supporting production environment including customer facing or customer support role
Experience in a customer facing or customer support role
Experience in troubleshooting and problem solving role
Experience in a team environment
Active Directory or AAD Sync.
Password management - Self-service password reset / Self-service group management
Should have knowledge of ADFS / SSO
Should have hands on experience in Windows Server Administration, Active Directory
Customer Handling Skills: Since this is a front line support for customers, candidates should have good customer handling skills.
Good Communications Skills: Experience in a customer facing or customer support role. Issues might come from different sources (phone calls, Emails, Twitter etc., candidate should have good written and verbal communications to handle all these customers