Support Engineer

Aeronube Technologies
  • Bangalore
  • Confidential
  • 3-5 years
  • Views
  • 18 May 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

What we are looking for - Support Engineer - Windows (OS Set up) Responsibilities: Supporting Enterprise customers on phone and remotely Scoping and documenting customer scenarios, potential causes and troubleshooting steps Effectively communicating with customers and stakeholders via, phone, email or any other available means Assess self knowledge and collaborate or escalate as needed Pro-actively work towards self development and sharing knowledge Ensuring compliance with schedules; processes and MS policies and values Technical Skills & experience: Total three years of experience in working on Microsoft Windows 2003 Server and above. MCSE - Windows 2008 and above Technology Certifications - Cisco, Novell, Unix, Security etc. Prior technical phone/remote support experience Basic hardware and peripheral troubleshooting Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003 and Windows Vista in standalone and server environment Backup, Storage and recovery Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc. Reliability Experience Memory Management, Windows Registry, Blue Screen Remote Desk top Service, VMware , exposure to Citrix Local and Remote printing Knowledge on WMI, PowerShell Dcom Deployment (Sysprep, Windows Deployment Services or MDT) Windows Updates, WSUS Windows Licensing and activation MBAM, Bitlocker

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies