Support Engineer

Aeronube Technologies
  • Bangalore
  • Confidential
  • 3-5 years
  • Views
  • 18 May 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

What we are looking for - Support Engineer Visual Studio & Languages Summary - The Microsoft Customer Service and Support organization has a need for a Support Engineer to provide both technical and non-technical assisted support for recent technology acquisitions. As a Support Engineer, you will be designing and driving solutions for each of your customers situations. Well provide you with abundant resources, advanced tools, the business product group, and the experience of tenured team around you. You will also have the opportunity to collaborate and help your colleagues by sharing the results of your investigation and troubleshooting. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful. Success metrics will include ensuring high customer satisfaction through issue resolution, and adherence to customer service level agreements. Responsibilities - Represent Microsoft with customers via telephone, written correspondence, electronic service, forums and social media to assist them in resolving issues utilizing Microsoft products and technologies. Foster positive customer relationships and build customer loyalty with Microsoft, while effectively managing challenging situations. Demonstrate strong interpersonal and communication skills, while working with varying audiences from technical engineers, developers and tool architects, as well as executive-level management. Demonstrate leadership through personal responsibility, accountability, and teamwork. Act as a focal point for end to end issue resolution. Manage critical situations that may involve challenging issues, diverse audiences and potentially externally visible issues. Be responsive to customer needs. Apply a logical and methodical approach to remote problem solving. Help with technical content including Knowledge Base articles, whitepapers, training documents, forums and blog postings. Respond to select newsgroups and contribute to proactive knowledge transfer. Minimum of 2 years experience in customer support, including software/hardware or developer support. Good customer service, accurate and logical problem solving and communication skills, plus the ability to work in a team environment Excellent written and verbal communication skills, as exemplified by clear issue explanations, documentation of knowledge, and effective intra- and inter-group communications Ability to learn and adapt quickly in a dynamic environment Proven track record of planning and delivery of technical content Strong organizational, cross group collaboration, project management, time management and negotiation skills Demonstrable customer service industry knowledge and experience with technical products or services Technical Qualifications A minimum of 3 years programming in the areas listed below. A BS in Computer Science, Computer Engineering; at least two years of experience in software development, or at least one year of experience in software developer support. An ideal candidate would have a strong customer service focus, excel at problem solving, experience in Win32 programming using Visual C++ (CRT, MFC, ATL, linker, compiler), a thorough understanding of COM and the Win32 APIs. Solid understanding of Application Development Solid understanding of Windows Operating System Solid understanding and usage of Visual Studio tool Solid understanding of OOP and OOD Solid understanding of C/C++, C#, or VB.Net Understanding of Microsoft .Net Framework and how to develop for the Framework Basic application debugging skills using a debugger or tracing Communication Skills Ability to write/speak on a technical level so targeted audience understands Ability to read and ask probing questions to help resolve issues Excellent reading and listening skills to understand different perspective Preferred Technical Knowledge using C/C++ compiler/linker Depth knowledge using VC++ CRT/MFC/ATL Knowledge using Visual Studio debugger or windbg to debug issues in applications

Competencies/Skill sets for this job

Win32 Visual CRT MFC ATL Linker Compiler Technical Support

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies