Support Engineer - ECS

Teamware Solutions
  • Bangalore
  • 10-12 lakh
  • 3-8 years
  • Views
  • 12 Jul 2017

  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

The ECS Support team will be responsible for delivering Exchange Server support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base.
Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base.
Experience of Exchange Server (5.5, 2k, 2k3, 2K7, 2K10) with active directory.
Designing Implementation and Administration of MS Exchange server 5.5/2k/2k3/2K7 /2K10.
Migration from Exchange 5.5 to Exchange 2000 & Exchange 2003, Exchange 2003 to Exchange 2007/2010
Good General Server/Network Administration Concepts
Backup and disaster recovery
Routing/Mail Flow and Set up Installation concepts.
Knowledge of PowerShell, Scripting
Troubleshoot issues both at the client (Microsoft outlook) and server side.


Competencies/Skill sets for this job

Scripting Powershell Incident Resolution Root Cause Analysis

Job Posted By

Syed Moin
Talent Acquisition

About Organisation

Teamware Solutions