Support Analyst - skyline Managed Services

Sampoorna Computer People
  • Pune
  • Confidential
  • 4-6 years
  • Views
  • 16 Nov 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

We are looking for a Senior Application Support Analyst to perform a variety of
tasks. The desired candidate should have very strong expertise in BSS area of
Telecom field and should have a right mix of Operations Management and IT
Skills .

Key tasks include:
Running Operations Tasks / Daily check list task when required.
Managing Billing Operations
Automating the Operational schedule ,
Introducing new quality checks to identify issues proactively, suggesting  improvements to existing processes.
Ensure meeting production SLA`s and KPIs
Preparing service reports to Manager and Client
We are seeking natural problem-solvers, who enjoy customer contact and are
good team players.
This is an excellent opportunity for anyone who enjoys working in a client-facing
environment.


Requirements:
We are seeking Computer Science graduates. The ideal candidate will have
around 4-6 years of experience in Customer Care and Billing Operation with
strong technical, analytical, interpersonal and problem solving skills. Experience
in setting up billing operations processes is preferred. Shell scripting in Unix will
be an added advantage, Experience of working in quality management/auditing
(CMM/ISO/ITIL) would be preferred but not mandatory. Should be able to provide
quick incident resolution. Attention to detail is a key requisite. Experience in  deployment of a billing solution will be an added advantage. 

Desired Candidate Profile: Candidate Experience Should Be : 4 To 6 Candidate Degree Should Be : BE-Comp/IT


Competencies/Skill sets for this job

Unix Sql

Job Posted By

Kamal
Account Manager

About Organisation

Sampoorna Computer People