Support Analyst

Aeronube Technologies
  • Mumbai
  • 10-15 lakh
  • 3-5 years
  • Views
  • 09 Mar 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

- 3+ years of experience in Application support
- Atleast 1 year experience in functional support activities as described above
- Sound knowledge of Securities Processing and Derivatives
- Sound knowledge on Unix & PL SQL
-Good verbal and written communication skills
- Good analytical and problem solving skills
- Enthusiastic to work in challenging environment
- Ability to communicate with client & users
-UNIX : Knowledge on Operating System & commands
-Analysis of functional/ technical issues with prompt and clear responses to the requesters (end users / the first level support team)
-Candidate must work as level 1 & level 2 support.
-Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
-Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
-Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
-Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
-Basic of knowledge of investment banking domain
-Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
-Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & -running after the infra work
-Responsible for UAT/PROD deployment & validation,
-Analyzing/documenting problems, recommending solutions, & initiating corrective action
-Ready to work in shifts and provide holiday coverage.

Competencies/Skill sets for this job

Sql Analytical Unix Deployment

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies