Sr. Service Ops Expert - Team

Microland
  • Mumbai
  • Confidential
  • 3-8 years
  • Views
  • 11 Oct 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Sr. Service Ops Expert - Team | Microland DO WHAT YOU LOVE

sr- service- ops- expert- team Sr. Service Ops Expert - Team

Should handled a team of 15- 20 Desktop Engineers (DSS)

Very Good Communication & Technical skills

Should have good people management and customer service skills

Possesses strong product/ technology/ industry knowledge.

Experience in preparing team roster and scheduling

Should be able to handle escalations till closures

Knowledgeable of BCP activities

Experience in vendor management

Knowledge of process Patch management, Incident management, IMAC, inventory management and Asset

Ability to work effectively with senior management

Exposure to reporting and project planning 


Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

About Organisation

Microland