Sr. Service Manager

First Call H Resource P. Ltd
  • Bangalore, Chennai
  • 10-19 lakh
  • 4-9 years
  • Views
  • 08 Mar 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.


Competencies/Skill sets for this job

Service Quality Annual Budget Customer Service

Job Posted By

About Organisation

First Call H Resource P. Ltd