a. Work with different service groups in identifying workable solutions
b. Analyze reports of management tools and recommend / implement necessary changes
/ design new infrastructure
c. Reengineer existing infrastructure
d. Design & implement upgradation / migration
e. Create training contents, acquire knowledge and train others on new Products technology and certify.
f. Constantly work with the business partners for solutions and redesigning.
g. Resolve problem tickets, prepare RCA and CAPA documents
Skype for Business
a. Advanced client end troubleshooting.
b. Analyze network captures for issues identification
c. Integrate Skype for Business online with Cloud Contact center
d. Integrate Skype for Business online with Polycom, Cisco telepresence
e. Provide solutions on federating Skype for Business online with on premise VoIP solutions
f. Implement, upgrade, migrate to Skype for Business online
g. Rebuild collaborative application application /Servers, configure /modify voice routing policies, configuring /modifying dial plan /PSTN usage.
h. Perform assignment of collaborative application database files for back up.
a. Support and manage escalation related to Office 365 clients
b. Design and provide technical solutions for the business requirements.
c. Calculate the Client bandwidth requirement for Office 365 workloads
d. Design, implement, migrate the complex messaging in heterogeneous environment
e. Design new Office 365 infrastructure
f. Create PowerShell scripting for Office 365 workloads
g. Reengineer existing infrastructure in co- existence with Office 365
h. Customer interactions and build solution strategy
i. Design messaging solution encompassing Antivirus / Antispam
j. Work with respective OEM / support groups in implementing the solution
a. Define best practices and recommend solutions. Technical Skills
a. OS Administration (P)
b. Hardware & Networks (P)
c. Messaging Application - Server (P)
d. Messaging Application - Client (F)
e. Skype for Business (F)
f. Office 365 (P)
g. Backup & recovery (P)
h. Active Directory User Administration and Management (F)
i. Endpoint Security (P)
j. Mobility Servers (P)
k. Collaboration Tools (P)
a. Email Communication, Presentation, Public Speaking (P)
b. Strategic Thinking, Transactions Processing, Planning (P)
c. Analytical Thinking, Scientific Temperament (P)
d. Interpersonal Skills (P), Nurturing Relationships (P)
e. Customer Service Orientation, Business Appreciation (P)
Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.
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