Basic Qualifications- 3 to 6 years experience as a with an emphasis on Program management, or business strategy- in Customer Experience driving Quality. Degree in mathematics, statistics, computer science, engineering, economics or related analytical field. Experience with one or more of the following tools:- SPSS, SAS, R or other statistical software packages- SQL or comparable data querying packages- Excel skills (intermediate to advanced proficiency)? Preferred Qualifications Preferred qualifications MBA or relevant experience- Excellent speaking-listening-writing skills- Ability to work successfully in a dynamic, ambiguous environment- Ability to meet tight deadlines and prioritize workloads. Ability to develop new ideas and creative solutions- Ability to lead projects in a matrix organization.