Sr. Executive - NOC

Microland
  • Durgapur
  • Confidential
  • 3-8 years
  • Views
  • 11 Oct 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Excellent written and verbal communication skills in English language

Willing to work in 24/ 5 working environment

Ability to multitask and meet specific goals set by supervisors and management

You should be result oriented with professional work attitude

Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues

Dependable to be at work during assigned shifts and to complete work as expected

Front line support via emails

Roles and Responsibility

To be the single point of contact for all types of Network Services (NS) engagement

Responsible for engagement with the requestor as per defined Service Level Agreements (SLA s)

Responsible for validating the requirements

Responsible for handling escalations from both Unilever and British Telecom (BT) on SR status

Proactive monitoring of the Global Portfolio with follow up based on approaching dates throughout the lifecycle

Responsible for ensuring that the requirements are captured clearly and completely as per the defined NS templates like NIA, NSR, GDMT Contact forms, etc.

Responsible for capturing demand along with BT and requestor for OOM pricing (budgetary price) as part of any Type 0 and 1 requirement in Ideas (Heavy touch)

Coordinate with BT and SEM for capturing demand from requestor for firm pricing as part of any Type 0 and 1 requirement Feasibility phase. (Light touch)

Responsible for managing Type 3, 4 and 5 demands with BT and requestor

Responsible for management of demands, i.e. tracking task owners and ensuring delivery as per agreed timelines.


Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

About Organisation

Microland