Sr. Engineer - EUS

  • Bangalore
  • Confidential
  • 3-5 years
  • Views
  • 28 Aug 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

1. Hardware & Software Management a. Supports & maintains computer systems & peripherals to ensure optimal workstation performance. Collection of errors, from DT Servers, printers, etc. b. Configuration of Extended devices like dual screens and replace toner cartridges c. Utilize OEMs & run self-tests as prescribed d. Disk management, Disk Encryption, Wireless configuration e. Installation of Client OS, configuration of Servers OS, check utilization & availability 2. Endpoint Security: Anti-Virus Management, Check the status of updates as per SOP. 3. Client Applications: Installation & Configuration of Client applications as per SOP & basic trouble shooting using remote capture tools. KPIs: 1. Customer: 1 client appreciation per quarter zero escalations in a year. 1 Customer facing SIP per year. 2. Process: 100% achievement of response & resolution SLAs. 100% compliance to service management processes 3. Technology: Atleast one emerging technology training/ year. Atleast one technology certification/year. Graduate/Diploma.

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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