Sr Application Support Analyst L2 - Voice

Soft tech Career Info system Pvt. Ltd
  • Mumbai
  • 10-15 lakh
  • 5-8 years
  • Views
  • 08 Nov 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

1. Ability to understand the production incident and provide resolution

2. Apply technical expertise of Unix and ORACLE

3. To articulate, report and communicate effectively with Clients on incidents/problems

4. Ability to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes

5. Create clear and concise Knowledge documents and ensure maintenance of the same

6. Provide guidance and support to team members

7. Responsible for delivering project on time

8. Ensure close working relationship with Functional and development teams

9. Review team's work in technical design, coding, unit testing and documentations

10. Perform staff scheduling level2 support during normal business hours and on-call supports

11. Participate in on call rotation

12. Co-ordinate with the L3 support teams

13. Exhibit Flexibility in all spheres including working in shifts and Holidays

Competencies/Skill sets for this job

Production Unix Technical Expertise Unix And Oracle L3

Job Posted By

O.P. Chawla