Hardware & Networking a. Isolate failed or non-performing device through error codes b. Identify the model of the server c. Communicate with the OEM / service provider for right spares / unit replacement. d. Configure NIC card including IP e. Understanding of vendors like HP, Dell OS Administration a. Troubleshoot to identify errors b. Isolate the issue (to specific failed unit / service) c. Rebuild Raid, with guidance d. Drive / filesystem management, deploy patches, e. Deploy images on multiple servers Clustering a. Connect to cluster and check the status of nodes (up / down) and resource group b. Perform Failover and fall back of resource group between cluster nodes Virtualization a. Perform VMotion / lpm , DRS b. Connect to host, put host into maintenance mode and restart Backup & Disaster Recovery a. Fire native backups, basic troubleshooting of native backups, volume/volume shadow copy or volume clone. Storage a. Identify the type of storage attached to servers b. Work with multicasting commands Active Directory a. Move computer objects between OUs b. Give desired permissions at OU level c. Check service functionality (such as DNS, DHCP, AD) d. Read and understand the directory services error logs to isolate issues Antivirus a. Generate AV reports b. Push the DAT version from the console c. Check logs for errors. KPIs Customer: 1 client appreciation per quarter Zero escalations in a year 1 Customer facing SIP per year Process: 100% achievement of response & resolution SLAs 100% compliance to service management processes Contribution to AIDR reduction as per program goals & objective Technology: Atleast one emerging technology training/ year Atleast one technology certification/year Atleast 1 structured automation initiative participation/quarter Technical Skills a. Hardware,Network Components, Devices (F) b. Systems Administration (F) c. High Availability / Cluster Systems (F) d. Cloud Computing / Virtualization Administration (F) e. Storage and Backup Administration (F) f. Storage and Backup Administration (A) g. SSO Software, Windows Server Administration (A) h. Microsoft (F) Behavioural Skills a. Email Communication, Presentation, Public Speaking (F) b. Strategic Thinking, Transactions Processing, Planning (A) c. Analytical Thinking, Scientific Temperament (A) d. Interpersonal Skills (F), Nurturing Relationships (A) e. Customer Service Orientation, Business Appreciation (F) Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.