Sr. Administrator - Messaging

  • Bangalore
  • Confidential
  • 4-7 years
  • Views
  • 03 Oct 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Identify errors and isolate the issue (to specific failed unit / service) Perform start up and shut down services by following SOP Isolate issues related user account perform log analysis Hardware & Networking Check NW performance by logging into task manager / command line Check NIC teaming / pairing status capture network traces Messaging Application - Server Install patches Troubleshoot issues such as mailflow, NDR, tracking Use executables to generate reports Office 365 Manage users account Convert NSF to PST as per SOP Check Office 365 service health Create incident tickets with Microsoft Check quarantined emails Validate the severity, in discussion with seniors Backup & Recovery Troubleshoot if the backup / restore of application database fails under supervision / guidance Endpoint Security Basic troubleshooting, issues caused due to endpoint secutity KPIs Customer: 1 client appreciation per quarter Zero escalations in a year 1 Customer facing SIP per year Process: 100% achievement of response & resolution SLAs 100% compliance to service management processes Contribution to AIDR reduction as per program goals & objective Technology: At least one emerging technology training/ year At least one technology certification/ year At least 1 structured automation initiative participation/ quarter Technical Skills OS Administration (F) Hardware & Networks (F) Messaging Application - Server (F) Messaging Application - Client (F) Skype for Business (A) Office 365 (A) Backup & recovery (F) Active Directory User Administration and Management (A) Endpoint Security (F) Mobility Servers (F) Collaboration Tools (A) Behavioral Skills Email Communication, Presentation, Public Speaking (F) Strategic Thinking, Transactions Processing, Planning (A) Analytical Thinking, Scientific Temperament (A) Interpersonal Skills (F), Nurturing Relationships (A) Customer Service Orientation, Business Appreciation (F) Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert. Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge.

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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