Sr. Administrator - Eus

  • Bangalore
  • Confidential
  • 4-8 years
  • Views
  • 11 Jul 2019

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

    Roles and responsibilities 

    a. Provides elevated support following ITIL practices for all system related issues. Provide critical VIP support - Engage with business leaders to ensure service quality & consistency.

    b. Reviews the data tracking reports.

    c. Manage multi - tiered service desk , application support , information security services to ensure 24X7X365 end user technical support.

    d. Asset management & reconciliation , tracking IMAC , tracking build , deployment and deletion.

    e. Hardware management for multiple vendor products. Manage relationship with contract service providers , support transformation projects and recommend service improvements through industry best practices

    2. Endpoint Security: Investigation of system bugs or data errors with recommendations for correction and improvement.

    3. Client Applications: Work with diverse client population and independently handle moderate to complex application issues. Proactively and creatively develop solutions for problems of moderate complexity utilizing various tracking / reporting tools and policies. Technical Skills:

    1. Network Components , Devices (F)

    2. System Administration (F)

    3. MS Exchange Server (F)

    4. Storage & Backup Administration (F)

    5. Endpoint Security (F)

    6. Identity & Access Management (F)

    Behavioral Skills:

    1. Email Communication , Presentation , Public Speaking (F)

    2. Strategic Thinking , Transactions Processing , Planning (A)

    3. Analytical Thinking , Scientific Temperament (A)

    4. Interpersonal Skills (F) , Nurturing Relationships (A)

    5. Customer Service Orientation , Business Appreciation (F

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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