- Daily monitor brand across our web presence, including social media mentions and web mentions, in order to identify and respond to discussions about our company, and industry, both from existing leads and customers; escalate customer service requests in a timely manner; and identify and report on trends and sentiment to content marketing and corporate communications teams
- Work closely with customer support, and corporate communications to define the right approach to community management, as well as the escalation process for crisis management.
- Responding to customer who have excalted issue on the social sites like Facebook, Twitter etc
- B.tech with minimum of 2 years of Experience in handling escalation
- Good in verbal and written communication
- Proactive and self starter