Software Engineer

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • 6-8 lakh
  • 3-6 years
  • Views
  • 26 Oct 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Responsible for Level 2 support which includes SOP based work orders, incidents and preliminary investigations.
Undertake and ensure timely resolution of incidents and work orders per SLAs.
Collaborate with Level 1 and Level 3 support teams, and stakeholders.
Ensure timely escalation of issues that cannot be resolved at Level 2 .
Enable L1 teams to be self-sufficient to resolve known issues.
Build application knowledge and be updated on application changes.
Familiarize with monitoring and monitoring tools to proactively identify issues and deep-dive into symptoms/issues for service restoration.

Competencies/Skill sets for this job

Dive Restoration Level 2 Support Support

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