Experience in working on Microsoft Exchange Server 2007/2010/2013
Command over client server integration and mail flow concepts.
Networking ( DNS/Routing/Netmon ), AD Concepts 2003/2008, Federation
Good to have experience in working on O365 and knowledge of DirSync.
Good Communication Skills in spoken and written English
Prior customer support experience
Experience in creating technical documentation and sharing knowledge with others through training delivery and/or mentoring.
Must know the Americas processes and procedures and be able to describe them.
Must have excellent written and verbal communication skills.
Must have excellent customer handling skills
Up to date MCSE certification desirable
Must have enthusiasm for learning
Passionate about cloud technology.