Software Developer- SAP CRM Technical

I Square Soft
  • Vadodara
  • 4-6 lakh
  • 4-6 years
  • Views
  • 31 Jul 2017

  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

Project Execution Support services for CRM solutions implementation and Integrate with existing ERP systems. The
scope covres the following:
CRM Sales
Accounts & Contact Management
Replication of key master data from ERP to CRM
Account Roles and Business partner relationships
Maintain buying center for customer contacts
Account FACT sheet for 360 degree view of key customer summary data from ERP & CRM
Lead management
Creation and capture of prospects and new leads
Lead origin, qualification and status management
Conversion of leads to opportunities
Opportunity Management
Opportunity stages, probability and qualification
Pipeline performance management
Opportunity buying center
Capture competitor data against opportunity
Automatic determination of responsible agents and responsible employees
Conversion of opportunity to quote/ order
Activity Management
Creation of appointment and tasks
CRM calendar
Visit planning and activity scheduling for key account managers
CRM Channel Partner Management
B2B Web channel using partner channel management
Set up of web shop using XCM web channel component
Registration of primary customer on B2B web channel
Self service capability to raise order based on product catalog and to view status online
Raise on line complaint (service requests / complaints) for primary customer and track status online
BoB- Business on Behalf using partner channel management
Set up of Web channel to enable partners to raise orders on behalf of end customers to Opal
Enable primary customers to track status of orders
Set up of product catalog
Registration of end customers
CRM Service
Complaints / Service Request Management
Set up of service organization structure, as required
Categorization of complaints / service requests
Define SLA based on business rules
Routing complaints/ service requests

Job Posted By

HR Executive

About Organisation

I Square Soft