Software Developer

Orcapod Services
  • Pune
  • Confidential
  • 5-7 years
  • Views
  • 13 Sep 2017

  • Project/ Program Management IT, Maintenance

  • IT/ Technology - Software/ Services
Job Description

1) Incident analysis and resolution
2) Adding services in the monitoring tool
3)Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation.
4) Configuration changes as recommended by the L3 team
5) Log analysis and management - (move logs from log server to reduce memory consumption / resource utilization)
6) SNMP configuration on security services
7) Creating soc tool user accounts
8) Creating user roles
9) Creating reports and basic dashboard
10) Monitoring fixing tool license issues
11) Vendor Coordination and follow ups ( e.g. RMA, TAC, patch upgrade)
12) Analyzing and reporting threats an attacks
13) Documentation / risk register / run book / SOP (verification)
14) Coordination with SME for RCA
15) SLA and KPI reports

Competencies/Skill sets for this job

Security Services Security Reports Log Analysis

Job Posted By

Managing Principal

About Organisation

Orcapod Services